The Course Schedule

• Five days
• Six hours per day

The Course Objectives

• Understand the management system concepts
• Understand RCA concepts and related knowledge areas
• Implement RCA via Project Management Concept
• Learn how to utilize RCA in systematic problem solving
• Learn RCA Methodologies and Technique
• Acquire integrated theoretical/practical RCA skills
• Understand Root cause analysis process elements/steps
• Involve the right people in the right way in any analysis
• Understand how to implement the course concepts in the real case study/project/personal life
• Practice RCA Pilot Project

The Course Topics

Day 1: RCA Concepts, Applications and Related Knowledges

• Introduction
• Gap Analysis and Bridging
• RCA (What, Where Why and How)
• RCA Concepts
• RCA Applications
• RCA Project Management Knowledges

Day 2: RCA Methods, Process and Techniques

• Problem Solving Model
• Generic Approaches for RCA (8D, DAMIC)
• RCA Process / Steps
• The Classic Seven Quality Tools
• Ishikawa Diagram
• Check Sheet
• Run Charts
• Histogram
• Pareto Chart
• Scatter Plot
• Flowchart

Day 3: RCA Techniques

• The Seven Management Tools
• Matrix Diagram
• Activity Network Diagram
• Prioritization Matrix
• Interrelationship Diagram
• Tree Diagram
• Process Decision Tree Chart
• Affinity Diagram
• Other Quality Tools
• 5Why
• Cross Assembling
• Is-Is Not Analysis
• Following Lines of Evidence
• Parameter Diagram
• Exploratory Data Analysis
• Procedure
• Stem-and-Leaf Plots
• Multi-Vari Chart
• Customer Quality Issues
• Plan-D0-Check-Act Immediate Actions
• 8D Report
• Corrective Actions

Day 4: RCA Team Skills

• Project Management Skills
• Leadership
• Decision Making
• Team Building
• Investigation
• Integrated Thinking and Decision Making
• Communication and Negotiation

Day 5: Challenges and Implementation

• RCA Challenges
• Implementation Areas
• Case Study Project/Exercises
• Guideline and many practical ideas for successful implementation of RCA
• Evaluation and closure of training